Shipping Policy

SHIPMENT CARRIERS

DPI Merchandising, inc. chooses the most economical carrier and carrier method option at time of picking and packing your order. The carrier option chosen may be different than the one the customer chooses at time of checkout.

INTERNATIONAL SHIPMENTS CARRIER OPTIONS:

World Wide Standard After fulfillment, transit time to most countries is 10-21 business days.
World Wide Quick After fulfillment, transit time to most countries is two to five business days.
World Wide Express After fulfillment, transit time to most countries is two-three business days.

*Please note DPI Merchandising, Inc. is not responsible for any delays caused by customs. Please ensure email address and phone number are accurate in the case information is needed for clearance.

Address Accuracy and Address Changes

It is the responsibility of the customer to verify that the shipping address provided at time of checkout is accurate and formatted correctly.

We process most in stock item orders within 24- 48 hours and there is a very small window to get an address change request processed. For orders that contain pre-order items, it is the responsibility of the customer to notify us if their shipping address has changed. It is best if you do this as soon as possible.

Address change requests for the house number and street ONLY that happen BEFORE an order has shipped have the best chance of being successful.

Full address change requests that happen BEFORE an order has shipped require a cancellation of the order, then a new order can be placed with the updated shipping address.

Address change requests that are received AFTER an order has shipped cannot be completed.

Where we Ship

We appreciate our fans all over the globe. We currently are only able to offer shipping products to the following territories.

Asia

Afghanistan
Azerbaijan
Bahrain
Bangladesh
Bhutan
British Indian Ocean Territories
Brunei
Cambodia
China
Christmas Island
Cocos (Keeling) Islands
Hong Kong SAR
India
Indonesia
Iraq
Israel
Japan
Jordan
Kazakhstan
Kuwait
Kyrgyzstan
Laos
Lebanon
Macao SAR
Malaysia
Maldives
Mongolia
Myanmar (Burma)
Nepal
Oman
Pakistan
Palestinian Territories
Philippines
Qatar
Saudia Arabia
Singapore
South Korea
Sri Lanka
Taiwan
Tajikistan
Thailand
Turkmenistan
United Arab Emirates
Uzbekistan
Viet Nam
Yemen

Europe

Aland Islands
Albania
Andorra
Armenia
Austria
Belgium
Bosnia and Herzegovina
Bouvet Island
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Faroe Islands
Finland
France
Georgia
Germany
Gibraltar
Greece
Greenland
Guadeloupe
Guernsey
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Mayotte
Moldova
Monaco
Montenegro
Netherlands
North Macedonia
Norway
Poland
Portugal
Reunion
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
Svalbard & Jan Mayen
Sweden
Switzerland
Turkey
United Kingdom
Vatican City

Africa

Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Cape Verde
Central African Republic
Chad
Comoros
Congo - Brazzaville
Congo - Kinshasa
Djibouti
Egypt
Equatorial Guinea
Eritrea
Ethiopia
Gabon
Gambia
Ghana
Guinea
Guinea - Bissau
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mauritius
Morocco
Mozambique
Nambia
Niger
Nigeria
Rwanda
Sao Tome & Principe
Senegal
Seychelles
Sierra Leone
Somalia
South Africa
South Sudan
St. Helena
Sudan
Tanzania
Togo
Tristan da Cunha
Tunisia
Uganda
Western Sahara
Zambia
Zimbabwe

Central America

Anguilla
Antigua & Barbuda
Aruba
Bahamas
Barbados
Belize
Bermuda
British Virgin Islands
Cayman Islands
Costa Rica
Curacao
Dominica
Dominican Republic
El Salvador
Grenada
Guatemala
Haiti
Honduras
Jamaica
Martinique
Montserrat
Nicaragua
Panama
Sint Maarten
St. Barthelemy
St. Kits & Nevis
St. Lucia
St. Martin
St. Pierre & Miquelon
St. Vincent & Grenadines
Trinidad & Tobago
Turks & Caicos Islands
U.S. Outlying Islands

North America

Canada
Mexico
United States of America
USA FPO / APO

Oceania

Australia
Cook Islands
Fiji
French Polynesia
Kiribati
Nauru
New Caledonia
New Zealand
Niue
Norfolk Island
Papau New Guinea
Pitcairn Islands
Samoa
Solomon Islands
Timor-Leste
Tokelav
Tonga
Tuvalu
Vanuatu
Wallis & Futuna

South America

Argentina
Bolivia
Brazil
Caribbean Netherlands
Chile
Colombia
Ecuador
Falkland Islands
French Guiana
Guyana
Paraguay
Peru
Suriname
Uruguay
Venezuela

Other

French Southern Territories
Heard & McDonald Islands
South Georgia & South Sandwich Islands